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Patient Information

Your Pets Are Our Priority

At our PetVax Complete Care Centers hospitals in the Memphis area, we are committed to our special patients and their proud owners. We back this with years of veterinary experience and a deep and abiding passion for pets. 

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What to Expect at a Veterinary Appointment

If you know what to expect from your first appointment at one of our veterinary hospitals, the process will be much easier and more pleasant for both your pet and you. 

Get Settled

We encourage our clients to arrive with their pets at least 10 minutes early to their appointments to provide them with some time to fill out our New Patient Form. If you'd like to save some time, you also have the option to complete the  New Patient Form online in advance.

Meet Your Veterinarian

A member of our veterinary team will review your pet's medical history and speak with you about any issues they may be experiencing. At this time, you will be able to ask any questions you want and well will dedicate time to answering them.

Examination, Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet. 

After each visit with us, we will create a detailed report of the discussion we had with you, your pet's treatment plan and any other relevant information. We will be sure to keep this information on-hand and accessible for you whenever you require it.

Our Pet Care Philosophy

We at PetVax Complete Care Centers are proud to be able to serve pet owners in Memphis and from across Southwestern Tennessee and Northern Mississippi. We believe in providing state-of-the-art veterinary care with compassion and expertise. 

Since 1994, we have been offering our clients comprehensive preventative care, surgical interventions and emergency vet services when their pets need it the most. We can't wait to meet you work together to care for your beloved companion.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

  • What types of payment options are available?

    Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

  • Are there payment plans available for my pet’s care?

    We are proud to offer CareCredit and Scratchpay as financing options. They both offer an easy application process that will give you results in minutes.

  • Will I be provided with an estimate of costs?

    We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

    We will always discuss any written estimates we provide with our clients before they leave our facility and will require a deposit based on the estimate before providing further treatment.

  • Should I call ahead to book an appointment?

    Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

    In the event that your pet needs emergency care during regular business hours, contact one of our veterinary hospitals right away.

    Book Your Next Appointment

  • What is your appointment cancellation policy?

    If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  • Do you offer pet loss & grief support services?

    At , we know how hard saying goodbye to a pet as a lifelong friend and family member can be. 

    Our Bartlett and Midtown Memphis locations both offer a number of counseling services and resources to help through the grieving process after losing a pet.

    All of our vets want to help you mourn healthily and do justice to the significance of your pets in your life.

  • What types of animals do you treat?

    All of our locations care for domestic pets like cats and dogs. Our Raines Road location is also able to provide exotic pets such as birds, rabbits, reptiles, and rodents with exceptional veterinary care.

  • Where can I purchase my pet's prescription and food?

    You can purchase all the medications and specialty food your pet needs either via our online store or any of our locations' in-house pharmacy.

  • What are the fees associated with an emergency visit?

    A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

    If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

  • Can you help with my pet insurance?

    We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.

Access Pet Medical Records

Our locations each offer access to your pet's medical records through the AllyDVM app.

Choose your hospital below and sign in.

PetVax - Raines Road

PetVax - Midtown

PetVax - Germantown

PetVax - East Memphis

PetVax - Cordova

PetVax - Bartlett

New Patient Form

Download and fill out the New Patient Form to bring with you to your appointment.

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Financing Options

Get financing with CareCredit quickly and easily.



New Patients Welcome

PetVax Complete Care Centers is accepting new patients! Our experienced vets are passionate about the health of Memphis companion animals. Get in touch today to book your pet's first appointment.

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